Refund Policy
At 2kawaii, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund.
Refund Eligibility
Time Limit
Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
Credit Usage
If you have used more than 30 credits, you are not eligible for a refund, regardless of the time since purchase.
How to Request a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
Contact Us
Reach out to our support team at [email protected]
Provide Details
Include your account details, order number, purchase date, and reason for the refund request.
Submit Within 3 Days
Ensure your request is submitted within 3 days of your purchase.
Processing Refunds
Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.
Changes to This Policy
We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.
Contact Information
If you have any questions about this refund policy, please contact us at [email protected]